Online Flower Delivery Harold Park: Terms & Conditions

Introduction

Welcome to our Terms & Conditions governing the use of our online flower delivery service in Harold Park and its surrounding areas. By placing an order through our website, you agree to accept these Terms & Conditions in full. Please read them carefully before making a purchase. These Terms & Conditions are designed to ensure a transparent and fair experience for all users of our flower delivery platform within the Harold Park region and neighbouring communities.

Service Availability

Our online flower delivery services are offered throughout Harold Park and adjacent areas, subject to delivery route practicalities and time constraints. Some rural or outlying postcodes may be subject to different delivery times or service eligibility, which will be communicated during the ordering process. Customers outside these areas should inquire before attempting to place an order to ensure delivery feasibility and avoid disappointment.

Order Process

All flower orders for delivery in Harold Park must be placed through our website. The step-by-step procedure is as follows:

• Browse our range of floral arrangements and gifts suitable for Harold Park delivery.
• Add your chosen items to the shopping basket and proceed to checkout.
• Provide detailed delivery information, including recipient name, address, and preferred delivery date.
• Include any special instructions or requests in the provided comments field.
• Confirm your order and proceed with the payment to complete your purchase.

Upon completion, you will receive an order acknowledgement email detailing the items ordered, the delivery address in Harold Park or adjacent areas, the total cost, and the anticipated delivery date. Please note this acknowledgement is not an order acceptance; acceptance occurs only once payment is confirmed and a subsequent confirmation is sent.

Product Descriptions and Substitutions

We strive to ensure that all online photographs and descriptions accurately reflect the items available for Harold Park flower delivery. However, flowers are natural products and some arrangements may vary slightly in colour or availability due to seasonal changes or circumstances beyond our control. In cases where a particular flower or product is unavailable, we reserve the right to make substitutions of equal or greater value, aiming to preserve the style, theme, and colour scheme of your chosen arrangement. If major substitutions are required, we will attempt to notify you before dispatch whenever feasible.

Pricing and Payments

All prices for online flower delivery Harold Park are displayed in GBP and include VAT where applicable. The prices listed at the point of order are final and subject to change without prior notice, except for orders already confirmed and paid in full. Delivery fees for Harold Park or outlying areas will be clearly outlined at checkout before you complete your transaction.

We accept most major credit and debit cards through our secure online payment gateway. Full payment must be received before your order can be processed and dispatched. Orders will not be processed until payment is successfully completed; in instances of failed payment, you will be notified to rectify the issue.

Delivery Policy

We endeavour to deliver all floral gifts in Harold Park and the surrounding region on the date specified at checkout. Standard delivery times are during business hours unless stated otherwise. While we make every reasonable effort to fulfil deliveries punctually, certain factors beyond our control—such as adverse weather, traffic, or supply chain issues—may cause occasional delays. In such cases, we will communicate with you as promptly as possible and work toward a satisfactory resolution.

It is your responsibility to ensure the delivery details for recipients in Harold Park are accurate and complete. We cannot accept liability for delayed or failed deliveries resulting from incorrect or incomplete address information provided at the time of order. If the intended recipient is unavailable at the time of delivery, our driver may leave flowers with a neighbour or in a safe place, with a delivery note provided wherever possible. Where this is not possible, a redelivery may be arranged at our discretion and may incur an additional charge.

Cancellation and Amendments

If you wish to cancel or make amendments to your flower delivery order in Harold Park, please contact us as soon as possible. Cancellations are accepted without penalty up to 24 hours before the scheduled delivery date. For orders cancelled after this period, or once your flowers have been dispatched, we reserve the right to withhold a portion or all of the payment to cover costs incurred in preparing and dispatching your order.

Order modifications—such as updating delivery details or changing product selection—are only possible prior to order preparation. We will endeavour to accommodate all reasonable requests provided sufficient notice is given, but can make no guarantee once preparation has commenced.

Returns and Refund Policy

Due to the perishable nature of flowers, we can only accept returns for damaged or faulty goods delivered in Harold Park. If your arrangement arrives unsatisfactory or not as described, please notify us within 24 hours of receipt, detailing the issues and including photographic evidence if possible. We reserve the right to request the return of the goods for inspection or may offer a replacement or refund at our discretion. Refunds will normally only be issued to the original payment method within 7-10 working days following agreement of fault.

We regret that perishable items cannot be refunded if the order is cancelled after preparation, or if the goods have deteriorated due to recipient error (for example, failing to follow care instructions).

Customer Responsibilities

Customers in Harold Park and nearby areas are responsible for ensuring all delivery details and instructions provided during the online ordering process are accurate. Please ensure someone is available to accept delivery or nominate a safe location for the driver to leave the flowers. We cannot be responsible for flowers left in designated safe places which are subsequently lost, stolen, or damaged. In such cases, risk passes to the customer once delivery is made as instructed.

It is also the customer's responsibility to read any care instructions supplied with the flowers to maximise their freshness and lifespan. We do not guarantee longevity of arrangements where care instructions are disregarded.

Limitations of Liability

To the fullest extent permitted by law, our liability for losses you may incur as a result of ordering flower deliveries in Harold Park is strictly limited to the purchase price of the order in question. We will not be liable for any indirect, incidental, or consequential losses, including but not limited to lost profits or data, damage to property, or emotional distress arising from late, non-delivery, or errors in fulfilling your order except where legally required otherwise.

Nothing in these Terms & Conditions shall limit or exclude our liability for death or personal injury caused by negligence, nor for fraud or fraudulent misrepresentation.

Intellectual Property

All content on our website—including images, descriptions, and logos—is the intellectual property of our flower delivery business or our licensors. Unauthorised use, copying, or distribution of any content is strictly prohibited unless express permission has been granted by us in writing.

Force Majeure

We shall not be held responsible for delays or failure to perform our obligations under these Terms & Conditions if such delay or failure results from events, circumstances, or causes beyond our reasonable control—including but not limited to war, natural disasters, pandemics, supply chain disruption, or government intervention.

Governing Law and Jurisdiction

All contracts for flower delivery placed via our website and all disputes arising from or related to these Terms & Conditions shall be governed by and construed in accordance with the laws of England and Wales. Disputes shall be subject to the exclusive jurisdiction of the English courts.

Should any provision of these Terms & Conditions be deemed invalid or unenforceable by a court, it will not affect the validity or enforceability of the remaining provisions, which shall continue in full force and effect.

Amendments to Terms

We reserve the right to amend these Terms & Conditions at any time. Changes will take effect immediately upon posting on our website. Continued use of our services following any amendments will indicate your acceptance of revised Terms & Conditions. We recommend you review this page regularly before making future orders for flower delivery in Harold Park or surrounding areas.

Customer Note

These Terms & Conditions apply to all customers ordering online flower delivery to Harold Park or neighbouring locations. Thank you for choosing our trusted floral service for your gifting and celebration needs.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Harold Park, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Harold Park.

For assistance with orders, returns or account queries, please fill out the Contact Us form.