Returns, Refunds & Complaints: Fresh Flowers Guarantee in Harold Park
Our Commitment: Fresh Flowers for Harold Park
At Flower Delivery Harold Park, we pride ourselves on delivering the highest quality, freshest flowers to every household and business in the Harold Park area. As your trusted local florist, our team hand-selects and arranges each bouquet with care, ensuring they arrive in beautiful, fresh condition. Your complete satisfaction is central to our service.
Fresh Flowers Guarantee
We guarantee the freshness of our flowers. Each arrangement is crafted on the day of delivery to maximise longevity and visual appeal. Our flowers are sourced from premium growers, and we promise that your bouquet will arrive vibrant, fragrant, and full of life.
Freshness Window
From the moment your flowers are delivered, you can expect them to remain fresh for a minimum of five days, provided they are cared for according to the care instructions provided with your bouquet. If your flowers appear wilted, lacklustre, or aged within this freshness window, please reach out to us so we can make it right.
Damaged-on-Arrival Policy
If flowers or gifts arrive damaged, incomplete, or not in accordance with your order, please notify us on the day you receive them, or at the latest within 24 hours. Please provide images of the item(s) as delivered. We take every claim seriously, and prioritise a swift and satisfactory resolution for our Harold Park community.
Refunds & Replacements Options
Your satisfaction is our priority. In the rare event that your flowers are damaged, do not meet our freshness guarantee, or differ significantly from what you ordered, we offer you flexible solutions:
- Replacement: We will promptly arrange for a new bouquet to be sent to you at no extra cost if your order does not meet our standards.
- Refund: If a replacement is not suitable, we are happy to issue a full or partial refund, depending on the nature of the concern.
- Credit: Alternatively, we can arrange store credit to be redeemed for any future order, should that best suit your needs.
All we ask is that you contact us within 24 hours of your delivery with relevant details and images, so we can quickly resolve your concern and maintain the high standard our Harold Park customers expect.
How to Raise a Complaint
We are dedicated to delivering excellence with every order. However, if you have feedback, a concern, or wish to lodge a formal complaint, our process is straightforward. Share your order details, the nature of your concern, and any supporting images. Our customer service team will review your case promptly and provide a response within two working days. We always aim for a fair outcome and value the opportunity to learn and improve our services for the Harold Park community.
Your Trusted Local Florist
As a family-run florist serving Harold Park, we value every customer and every arrangement. Our reputation is built on trust, reliability, and outstanding flowers that make memorable moments. We are grateful for your support and will always put your satisfaction first.
